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Państwo i Społeczeństwo / State and Society

Published: 2026-06-24

The Work of the Nurse in Multicultural Settings: An Analysis of Emotions, Challenges, Cultural Knowledge Management Practices and Intersectoral Collaboration

Julianna Koczy Logo ORCID , Teresa Kania Logo ORCID
Section: Management and Quality Sciences
https://doi.org/10.31749/2451-0858-SaS-2026-404

Abstract

In the face of intensifying migration trends, the healthcare system in Poland faces the challenge of adapting medical services to the needs of a culturally diverse society. Transcultural nursing care takes on particular significance, requiring not only professional competence but also emotional flexibility and adaptability. The aim of this article is to provide an in-depth analysis of the experiences, feelings, and emotions of nurses working in a multicultural environment. At the same time, the aim is to identify barriers and explore best practices regarding intercultural knowledge exchange in daily professional practice. The study employed a critical literature review and individual in-depth interviews (IDIs) conducted with 12 nurses employed in healthcare facilities in the Silesian Voivodeship. Thematic analysis revealed attitudes of openness towards patients from different cultural backgrounds, but also pointed to significant barriers  - linguistic, organizational, and emotional  - that hinder the provision of transcultural nursing care of adequate quality. Intercultural knowledge is managed primarily informally, and intersectoral cooperation remains insufficiently developed, which has significant implications for health policy and management practices in medical facilities.

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Citation rules

Koczy, Julianna, and Teresa Kania. “The Work of the Nurse in Multicultural Settings: An Analysis of Emotions, Challenges, Cultural Knowledge Management Practices and Intersectoral Collaboration”. Państwo I Społeczeństwo State and Society, vol. 26, June 2026, p. 404, doi:10.31749/2451-0858-SaS-2026-404.

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Vol. 26 (2026)
Published: 2026-01-01


ISSN: 1643-8299
eISSN: 2451-0858
Ikona DOI 10.31749/2451-0858-SaS

Publisher
AFM Publishing House of the Andrzej Frycz Modrzewski Krakow University

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